Service Sales Manager-Vesta, Japan

Job Description

As Service Sales & Account Manager you are a key front-line member of the regional Service Commercial team. You should create great customer experience and employ value-based sales practices to maximize the commercial growth of Vestas’ Service After Sales business and thereby contribute to meeting or exceeding the commercial short and long-term targets; revenue, order intake, contribution margin.

Responsibilities

Developing, maintaining & utilizing appropriate customer understanding for assigned accounts

• Understanding customers’ general business model and strategy for the ownership & operation of their RE/wind assets
• Understanding customers’ organizations, key stakeholders and decision processes
• Understanding business case drivers & buying criteria for specific opportunities
• Proactively developing & maintaining relationship to existing and new customers
• Preparing & maintaining account sales plans in line with Service Business Strategy
• Identifying potential improvements or new business opportunities for Vestas Service solutions based on understanding of customer needs
• Communicating continuously, consistently and professionally with customers
• Achieving highest levels of customer satisfaction

Developing, maintaining & utilizing market understanding

• Understanding local energy market and their implications on Operations & Maintenance strategy as well as needs of customers
• Understanding competitors who are active in the local market, their overall offerings and value proposition across different Service business areas
• Establishing and maintaining relationship to key external stakeholders in industry
• Identifying required improvements or new business opportunities for Vestas Service solutions based on understanding of market or competitor dynamics
• Developing & closing Service Sales After Sales opportunities by effectively conducting the sales process from origination to value engineering and negotiation & closing across all Service Business Areas (Maintenance Contracts, Parts & Repair, Fleet Optimization, and Multiband)
• Preparing customer pitches & presentations regarding Vestas’ Service solutions and value proposition
• Generating new opportunities & leads based on customer, competitor and market understanding
• Identifying key value levers and setting winning deal strategy
• Preparing deal-specific cost-base and pricing (supported by internal tools & relevant SMEs)
• Developing, writing & submitting compelling proposals / quotations in response to customer enquiries and tenders
• Continuously optimizing deals to create best possible win-win outcomes for customers & Vestas
• Implementing deal negotiations (with support from Legal team)
• Developing and managing detailed closing plans to ensure correct implementation of deals

Qualifications

• Bachelors / Master’s degree in Business, Economics, Engineering or Energy
• Relevant commercial experience or skilled commercial affinity
• Relevant experience in the following areas of advantage B2B sales environment, ideally in heavy industry or energy sector (e.g. WTG OEM, utilities, infrastructure, RE project development etc.

Competencies

• Written and verbal fluency in both English and Japanese
• Solid commercial insight and financial literacy
• Understanding of large infrastructure project economics and financial metrics
• Skilled interpersonal skills resulting in ability to develop & maintain solid customer relationship
• Ability to work as part and coordinate cross-functional teams
• Team-oriented person with ability to work in a multi-cultural context as part of a global matrix organization
• Results and solution-oriented mindset

What We Offer

• We offer you the opportunity to make a difference and to work in a multicultural and international company, where you have the possibility to test your skills and develop professionally.
• Great colleagues that support each other and work together
• Solid opportunities for professional and personal development
• A broad interface with many stakeholders· The opportunity to create the best supplier collaboration
• The opportunity to make your mark on our service sales strategy
• A position where you can contribute to a greener and sustainable future