Customer Service Job in Concentrix, Europe

Job Description

We help the world’s leading organizations to modernize technology, transform experiences, and solve their toughest business challenges – all from one partner. Every day, we’re busy helping 2,000 of the world’s best brands by bringing together the power of deep human insights and advanced technology. We’re creating experiences that go beyond wow and transforming businesses to grow—today, and into the future. You could say, we conquer complexity, transform operations, and modernize technology, to shape companies that are refreshingly simple to work, interact, and transact with.

What you will do in this role:

• Answer phone calls, e-mails, live chats, and messages on social media from customers
• Help customers with issues related to the service, troubleshoot on the customer’s behalf and solve the customer’s problems to the best of your ability
• Work shifts: Monday-Friday 9:00-17:45,
• Phone calls are inbound, no cold-calling

Requirements

• Suitable for people without experience
• Good computer skills and good knowledge of MS Office
• Ability to quickly identify customers’ problem and needs
• Ability to set priorities and manage daily responsibilities effectively
• A client-oriented approach, patience, and strong communication skills
• Team players with the ability to also work independently
• Native Slovenian and communicative level of English in both oral and written

Offer

• Possibility of working from home
• Meal vouchers
• Attractive bonuses according to the performance
• Multisport card.
• Daily use of foreign languages, especially English.
• Great referral bonus
• Game corners (ping pong, football, PS4), relaxation zones and terraces (for smokers and non-smokers), fully equipped kitchenettes.
• A team that is fair and human at all times, including corporate governance.
• Close to public transport (Metro Budějovická)
• Fitness center or park nearby
• Interactive activities: team-building, company parties, sports, etc.
• Opportunity to develop a career within a multinational environment

Education level

• University
• Language level (All languages)
• Slovenian – Proficient
• English – Intermediate