Customer Service Representative Job in Concentrix, Germany

Job Description

We help the world’s leading organizations to modernize technology, transform experiences, and solve their toughest business challenges – all from one partner. Every day, we’re busy helping 2,000 of the world’s best brands by bringing together the power of deep human insights and advanced technology. We’re creating experiences that go beyond wow and transforming businesses to grow—today, and into the future. You could say, we conquer complexity, transform operations, and modernize technology, to shape companies that are refreshingly simple to work, interact, and transact with.

Do you speak German perfectly? Are you flexible and don’t mind working morning and afternoon shifts? Do you want to be free during the week? Our line operates from 7am to 10pm, Mon to Sun. You will be assigned to shifts based on this time. Do you enjoy working with people over the phone and don’t want to travel to work? With us you can work from home 100%. We provide you with the technology and everything you need.

For our client, a famous fashion brand, we are now looking for Customer service agents in Prague. Some of your responsibilities will include dealing with orders, refunds, and basic information about products or shipping, based on the needs of our clients. This is a great opportunity for a young ambitious professional and you will be the first to grasp the newest fashion trends that will give you great insights into the industry.

What you will do in this role:

• Answering inquiries about e-shop products, their delivery, payments for goods, etc.
• Resolving the return or exchange of goods
• Providing information about the gift card, its benefits, and usage
• Troubleshooting personal accounts users
• Checking payment transactions
• Customer line is open daily

What will your job entail

• Handle incoming customer calls, answer their questions, and resolve their requests.
• If you’ve never done anything like this, don’t worry, we’ll be happy to teach you everything.

How do we imagine you

• Excellent communication in German is a requirement.
• You have a pleasant demeanor, good communication skills, and a customer-oriented approach.
• You know how to work with a computer, you have a desire to learn, and you quickly navigate a new environment.
• You are not afraid to communicate with people on the phone.

What do we offer

• High-quality 10-day online job training
• 100% work from home
• Shift work – opportunity to earn extra money thanks to bonuses
• Opportunity to develop your career in a multinational environment