Candidates About
Junelle Marie R. Antonio
Blk6 Lot 34 Ph2 Athens Street Golden City
Anabu 2-F Imus Cavite, Philippines 4103
Phone No.: (046) 450-5044
Mobile No.: (63956) 168-1313
Email Add: [email protected]
OBJECTIVE
Obtain a position in your company where I can maximize my customer service skills, and my quality assurance, program development and training experiences. Also, to share the knowledge and experiences that I have acquired from my previous jobs.
EDUCATIONAL
Bachelor of Science in Tourism Management (Graduate) 2006 – 2010
Dela Salle University – Dasmarinas
DBB-B Dasmarinas, Cavite, Philippines 4115West Avenue Dasmarinas Cavite
EMPLOYMENT
Diavox Network Inc.
Customer Service Representative
(02) 8894-3787
2241 Chino Roces Ave., Unit 407 La Fuerza Plaza 1, Bangkal, Makati City, 1231
April 22, 2021 – Present
· Outbound calls to clients to remind them about their vehicle/car’s maintenance
· To provide accurate information about their vehicle and it’s services
· Responsible in processing their preferred maintenance schedule online
Intercontinental Hotels Group
Groups and Meetings Support Specialist
(02) 857-8800
27th-29th Floors, Tower 2 RCBC Plaza, Ayala Avenue, cor. Gil Puyat Avenue Makati City 1200
July 8, 2019 – August 20, 2020
· Accepts phone calls regarding hotel reservation
· Provides accurate information about the IHG hotels
· Processes group reservations for all IHG Brands globally
Yathal Colorful Waterworld Spa Inc.
Frontdesk and Cashier Team Leader
(02) 8101771 / (02) 8191768
5th Floor Plaza 66 Building, Newport Drive cor. Manlunas St. Newport City, Pasay City
May 8, 2017 – January 15, 2019
· Assisted guests going in the spa
· Processed the hotel reservation
· Processed the guest’s bills upon check out
Star Cruises – Genting Philippines Holdings Ltd.
Officer – Contact Centre
(02) 836 6830
Star Cruises Centre, 100 Andrews Ave. Newport City, Pasay City
July 11, 2016 – January 27, 2017
· Provided accurate information to the travelers regarding cruise schedule
· Assisted in processing the cruise booking
· Provided information regarding the vessel and other details
EXL Service Philippines Inc.
Travel Counselor
(02) 976 9000 loc. 82950
6th Floor, One E-com Center, Harbor Drive, Mall of Asia Complex, Pasay City 1308
July 13, 2015 – January 22, 2016
· Provided accurate information to the travelers regarding flight schedule and rates
· Responsible for providing the travelers their current flight schedule
· Processed flight, hotel and car reservation for the business travelers
Star Cruises – Genting Philippines Holdings Ltd.
Customer Service Agent
(02) 836 6830
Star Cruises Centre, 100 Andrews Ave. Newport City, Pasay City
April 8, 2013 – December 31, 2014
· Provided accurate information regarding the hotels and its products.
· Provided the information regarding the events that will be held at the hotels.
· Provided rates of the hotels and restaurants.
· Transferred of calls to the specific departments.
· Handled emails regarding inquiries.
· Accepted calls regarding cruise inquiry and cruise reservation.
· Telemarketing for upcoming promotions of the hotel and the cruise line.
Resorts World Manila
Transportation Reservation Assistant
(02) 908 8888
Newport Boulevard Newport City, Cybertourism Zone Pasay, Metro Manila
June 16, 2012 – October 26, 2012
· Responsible in accepting calls regarding vehicle availability
· Accepts reservation of vehicles for the hotel guests
· Arrange transportation for the guests going to and from different locations in Metro Manila as well as the airport transportation
· Provides list of the schedule of each shuttle service and private transportation of the guests
Marriott Hotel Manila
Spa Receptionist
(02) 988 9999
No. 10 Newport Boulevard, Newport City Complex, Pasay City, Metro Manila
December 12, 2011 – April 27, 2012
· Responsible in accepting spa reservation.
· Provides guests the information regarding the available spa treatments.
· Assisting the guests who will use the gym and pool.
· Accepts phone calls from the hotel guests who will reserve a spa treatment.
Airphil Express / PAL Express
Customer Service Agent/Airline Reservation and Ticketing Agent
(02) 855 9000
Domestic Airport, Airport Road, Pasay City
June 14, 2010 – November 25, 2011
· Attended to passengers’ inquiry regarding flight schedule.
· Processed airline reservation and tickets.
· Processed group or bulk booking/reservation
SKILLS and SYSTEMS
· Have a solid commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
· Strong in English language skills
· Has a strong and effective communication skills
· Skilled in major relevant computer applications like MS Word, MS Excel, MS Powerpoint, etc.
· Knowledgeable in using Airline, Hotel and Cruiseline Reservation System
Education
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June 2006 - March 2010
De La Salle University Dasmarinas Bachelor of Science in Tourism Management
Work & Experience
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Customer Service Representative Diavox Network Inc.April 22, 2021 – Present
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Groups and Meetings Support Specialist Intercontinental Hotels GroupJuly 8, 2019 – August 20, 2020
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Frontdesk and Cashier Team Leader Yathal Colorful Waterworld Spa Inc.May 8, 2017 – January 15, 2019
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Officer – Contact Centre Star Cruises – Genting Philippines Holdings Ltd.July 11, 2016 – January 27, 2017
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Travel Counselor EXL Service Philippines Inc.July 13, 2015 – January 22, 2016
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Customer Service Agent Star Cruises – Genting Philippines Holdings Ltd.April 8, 2013 – December 31, 2014
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Transportation Reservation Assistant Resorts World ManilaJune 16, 2012 – October 26, 2012
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Spa Receptionist Marriott Hotel ManilaDecember 12, 2011 – April 27, 2012
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Customer Service Agent/Airline Reservation and Ticketing Agent Airphil Express / PAL ExpressJune 14, 2010 – November 25, 2011