Candidates About
Profile
I am a dedicated, organized, and methodical individual. I have good interpersonal
skills, am an excellent team worker, and am keen and very willing to learn and
develop new skills. I am reliable and dependable and often seek new
responsibilities within a wide range of employment areas. I have an active and
dynamic approach to work and getting things done. I am determined and
decisive. I identify and develop opportunities.
Experience
1.) Retention Specialist – 07/2016-12/2016
-Retain customers with a smooth onboarding process
-Analyze customer feedback, negotiate with customers, implement
retention, strategies, and compile reports for sales managers
-Collect activities of business used to increase the number of repeats
-customers and to increase the profitability of each existing customer
2.) Sales Representative – 02/2017-04/2019
-Generating leads
-Do outbound calls
-Educating prospective clients on products through calls and providing existing
customers with exceptional support
-Meeting or exceeding sales goals
3.) Customer Service Representative – 06/2019-04/2020
-Provide assistance/information, resolve complaints, and answer questions via phone
calls and emails
-Receive inbound calls
-Keep track of records of customer interactions, process customer accounts, and file
documents
-Preparing reports on time via Microsoft Excel
4.) Virtual Assistant – 05/2020 – Present
-Do outbound and inbound calls
-Respond to inquiries via calls, emails, and chats
-Do order fulfillment, order export, and website farming
-Edit photos using Canva for social media posting
-Prepare tasks in spreadsheet for weekly report
Education
Vocational Course: Computer Drafting and Design Technology – 2013-2015
Mobile: +63-9104510881
Email: [email protected]
Address: Block 9, Lot 17, Sarangani Homes Phase 1 General Santos City, Philippines 9500
Skills
Time management
Excellent attention to detail
Effective communication skills
Calm under pressure
Team player
Flexible and creative
Language: English