Candidates About
ENARD G. RICO
755-C3 Padre Noval St., Sampaloc, Manila
+639053341357
OBJECTIVES
To be engaged in a company with utmost professionalism and dedication guided with the quality and high standard where my skills and abilities can be maximized and developed in the field of my specialization. Observe and comply with existing company codes and policies perform other related duties as maybe assigned.
SUMMARY OF QUALIFICATIONS
Knowledgeable in Microsoft office, window-based application, good communication skills and systematic decision-making knowledge and participation in financial management. Personable and knowledgeable IT support technician with over years of experience, assisting customers with various hardware and software related issues. Provide in-depth technical support to clients and solving of issues. Seeking to provide expert technical support to enterprise organizations.
AREAS OF EXPERIENCE
Desktop Engineer
UBER PC Technologies
Office 801, Al Manal Tower, Sheik Zayed Road, Dubai, UAE
February 25, 2019 to December 18, 2019
Job Description:
· Build PC with customized water-cooling system.
· Suggest suitable PC specification to sales team based on customers need.
· Installation & configuration of a computer hardware and operating systems
· Troubleshoot system problems, diagnosing and solving hardware or software faults.
Technical Support / Sales Representative
Golden Systems Electronics LLC
M24 Al Ain Center, Computer Plaza, Bur Dubai, UAE
May 27, 2013 to February 16, 2019
Job Description:
· Installation & configuration of computer hardware and operating systems.
· Troubleshoot system problems, diagnosing and solving hardware or software faults.
· Provide suggestions on Gaming PC base on their specification requirements.
· Talk clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
· Present, promote and sell to walk-in and prospective customers.
Technical Support / End User Support
IBM / Project Eastwood
UP-Ayala Land Technohub
November 29, 2011 to April 15, 2013
Job Description:
· Provide technical support to end user over the phone.
· Provide troubleshooting to user through remote assistance.
· Manage Active Directory Account of users.
· Escalate problems to Deskside Support when necessary.
· Provide proper documentation on user’s concern.
Technical Support / Onsite Support
IBM / ADB Project
#6 ADB Avenue, Pasig City
OIST Department, Onsite Support
July 3, 2011 – October 31, 2011
Job Description:
· Provide technical support by working directly with end-users in person.
· Resolve technical problems with computer hardware and software.
· Install and configure PC hardware and software.
· Initiate improvements to raise the quality and efficiency of service to end users.
· Escalate problems to next level of support when necessary.
· Deploy and set up PC to end users.
Technical Service Representative
Pacific Hub Incorporation
11th Flr. Robinsons Equitable Tower ADB Ave. Cor. Poveda Road Ortigas Center Pasig City
Globe Broadband Account, Technical Helpdesk Department
October 8, 2010 – June 1, 2011
Job Description:
· Provide technical support to user over the phone.
· Educate user on basic troubleshooting regarding on internet problems over the phone.
· Escalate problems to next level of support when necessary.
· Provide information to user about Broadband details.
SKILLS AND INTERESTS
Computer Troubleshooting
Hardware and Software Installation
Knowledge in Networking
Windows Desktop Support Skill
MS Office Application
Knowledge in Lotus Notes Application
Knowledge in Active Directory