A  Home Customer Service acts as a liaison between a company and its customers, providing information, resolving issues, and ensuring customer satisfaction. They handle inquiries, process requests, and aim to maintain a positive customer experience. IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that’s all-in on making brands thrive, we’re setting the bar in quality-driven support.
About the Job
We are currently hiring Inbound Customer Service Representatives!
Are you a problem solver Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands. Our Customer Service Representatives are passionate about delighting customers by making every interaction an unforgettable experience – whether that’s through inbound calls, emails, and/or chats. We want people with personality, who love making an impact with every customer interaction. We also want people with drive and ambition – people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success!
Assist all customers through inbound calls, emails, and/or chats.
Communicate a variety of information to the customer.
Be an active listener and help resolve customer inquiries.
Provide a meaningful and positive experience with every customer interaction.
Learn and retain a thorough working knowledge of all existing and new products and services.
Working as a Customer Service Representative, You Have:
A high school diploma (or equivalent).
6 months – 1 year of customer service experience.
Great communication skills, both verbal and written
The ability to be consistently ready to work and on time as scheduled.
The understanding you will be working on site at our state-of-the-art campus in Winnipeg, MB
Availability: Full time (some shifts may depend on availability).
Ready to apply Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity! IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.
IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know. By signing this application, the applicant consents to IntouchCX collecting, using and retaining his/her personal information for purposes relating to the application process and if hired, the employment relationship.
