As a Customer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked and welcoming for our Guests. This is a fast-paced job where being able to multi-task and manage your time is essential.
Your contributions
Answer incoming calls, emails, and chat requests from customers and provide them with accurate information.
Understand and respond to customer inquiries, complaints, and requests in a timely and professional manner.
Resolve customer issues by providing solutions and/or escalating them to the appropriate department or supervisor.
Ensure customer satisfaction by maintaining a positive and professional attitude and providing exceptional service.
Document customer interactions and follow up on their inquiries as necessary.
Continuously update knowledge of company products, services, and policies to provide accurate information to customers.
What we are looking for
1 years of experience in a call centre or customer support.
Excellent communication skills are essential for the position. This includes the ability to speak clearly and professionally, listen actively, and convey information accurately and effectively.
Demonstrated ability to manage multiple priorities and work in a fast-paced environment.
Strong problem-solving skills, with the ability to think creatively to resolve customer queries.
Ability to work independently with a collaborative and proactive approach to work.
Retail experience is desirable, not essential.
Ability to work collaboratively with cross-functional teams.
Special Requirement
This team operates 24/7, and we’re seeking someone who is comfortable and enthusiastic about working within this schedule.
If you are passionate about delivering exceptional customer experiences and are looking for a rewarding role, we would love to hear from you.
All successful applicants will be required to provide an up-to-date Police Check and VEVEO check where required.
OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), SmokeMart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia
