Customer service jobs involve providing support to customers and helping solve their issues on the phone, in person or online. OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.
About the Role
As a Customer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked and welcoming for our Guests. This is a fast-paced job where being able to multi-task and manage your time is essential. At OTR, we pride ourselves on our multiple food offerings and the best barista coffee you’ll ever taste.
Your Skills
You are focused on providing outstanding customer service
You are comfortable working alone as well as within a team
You’ll be on your feet for long periods of time and may require moderate to heavy lifting and reaching.
You have the availability to work flexible hours (including late nights, early mornings and weekends)
Be willing to learn and promote our wide range of products and specials
Step into our stores to experience the ultimate in convenience, quality and service, tailored to make your life easier and your day brighter. Whether it’s the morning coffee fix or a late-night snack, we’ve got you covered for all your cravings and last-minute needs. Life is fast, and Australians lead busy lives that need convenience. OTR has you sorted for much more with a larger 24/7 grocery range.
Run out of milk in the middle of the night? Need a missing ingredient to complete that meal? Looking for something to satisfy midnight cravings? From everyday essentials to indulgent treats, our shelves are stocked with a vast range of products.
Whether you need groceries, milk & bread, snacks, beverages, household items or entertainment supplies, you’ll find more of what you need in one stop.
