If you are looking for a rewarding sales job in Brisbane with a focus on health,Member Support Consultant Job in Australia wellness, and customer service, then the Member Support Consultant role at Goodlife Health Clubs may be perfect for you. This opportunity allows you to work with one of Australia’s leading privately-owned fitness organisations, empowering people to achieve their fitness goals while also developing a strong career in the health and lifestyle industry. With a combination of sales, customer service, and member retention responsibilities, this role provides both financial rewards and personal satisfaction.
About Goodlife Health Clubs (Part 1)
Goodlife Health Clubs is one of Australia’s premier fitness organisations, operating 97 clubs across Queensland, Victoria, South Australia, and Western Australia. The company has built a strong reputation for helping more than 270,000 members improve their overall health, well-being, and lifestyle. By offering access to industry-leading gym facilities, group fitness classes, and personalised training programs, Goodlife inspires people across Australia to live healthier lives.
At the heart of Goodlife’s mission is the belief that fitness is not just about exercise, but about moving people to achieve great things. This focus on motivation and empowerment makes Goodlife a trusted and respected leader in the fitness sector, with a strong emphasis on community engagement and long-term member success.
About Goodlife Health Clubs (Part 2)
Goodlife Health Clubs is part of the Fitness and Lifestyle Group (FLG), the largest diversified fitness group in the Asia-Pacific region. With brands like Fitness First, Jetts, Zap Fitness, and Barry’s, FLG supports over 585,000 members across Australia, New Zealand, and Southeast Asia. This connection provides Goodlife employees with vast opportunities for growth and career development across multiple fitness brands and locations.
Goodlife values diversity, inclusion, and individuality. The organisation is committed to creating a workplace where employees are empowered to be authentic and thrive both professionally and personally. This positive workplace culture has helped Goodlife build strong teams that are passionate about making a difference in people’s lives.
Job Summary (Part 1)
The Member Support Consultant (MSC) role is designed for individuals who are passionate about health, fitness, and customer service. As an MSC, you will be the first point of contact for potential members, playing a key role in inspiring them to begin their fitness journey. This position combines sales and service, requiring you to balance achieving membership growth goals with providing exceptional support to existing members.
Your day-to-day responsibilities will include lead generation, sales presentations, club tours, and engaging with members to ensure they receive the best possible experience. This highly varied role gives you the chance to influence member satisfaction, retention, and overall club success.
Job Summary (Part 2)
In addition to sales, MSCs are also responsible for retention activities such as regular service calls, personalised recommendations, and building rapport with members to enhance their fitness journey. You will work closely with the team to create a welcoming and supportive club environment, ensuring members feel valued and motivated to continue their fitness goals.
The role is suited to individuals who are proactive, results-driven, and passionate about customer outcomes. With a balance of sales performance and service excellence, this position provides both professional challenges and opportunities for career growth in the thriving health and fitness industry.
Key Responsibilities
Proactively contribute to club sales budget through promotions and referral campaigns
Generate and convert sales leads via community outreach and new business opportunities
Conduct lead contacts via telephone to maximise sales potential
Provide engaging sales presentations and tours for prospective members
Deliver personalised and positive interactions to enhance member journeys
Manage successful outcomes for member and prospect enquiries
Perform club opening and closing duties according to the roster
Participate in member retention programs to inspire ongoing fitness journeys
Make regular service calls to members to boost engagement and satisfaction
Recommend club-based products and services that support member results
Required Qualifications and Skills
Current First Aid and CPR certificates
Strong ability to build rapport with people from all backgrounds
Problem-solving and obstacle-overcoming skills
Excellent communication skills with the ability to empathise and influence
Tenacity and motivation to achieve sales targets and team goals
A customer-focused mindset with a passion for creating positive outcomes
Work Environment & Culture
Goodlife Health Clubs promotes a vibrant and energetic workplace where every employee contributes to the overall success of the club. The environment is dynamic, supportive, and focused on helping members achieve life-changing results. Employees enjoy being part of a motivated team that values diversity, inclusivity, and individual strengths.
Salary & Benefits
On-target earnings (OTE) of $70,000–$75,000 (base salary + commission), plus super
Complimentary all-access Goodlife membership
Anniversary leave days and free gym membership for friends and family as part of service awards
Access to career pathways across FLG’s wide network of brands and locations
Industry-leading learning and development with 90,000+ online courses through FLG Learning Hub
Access to Blinkist content for personal and professional growth
Training & Growth Opportunities
As part of Fitness and Lifestyle Group, Goodlife offers extensive training and development resources. From sales training to leadership development, employees are encouraged to expand their skills and advance their careers. With opportunities to transition across brands like Fitness First and Jetts, the growth potential is significant for motivated team members.
Joining Goodlife Health Clubs means becoming part of a supportive, energetic, and purpose-driven organisation. You will not only build a rewarding career in sales and customer service but also contribute to improving the health and well-being of thousands of Australians. With competitive benefits, career development pathways, and a commitment to diversity and inclusion, Goodlife is the perfect place to thrive.
Frequently Asked Questions (FAQs)
Q1: What is the salary for the Member Support Consultant role? The role offers on-target earnings of $70,000–$75,000 (base salary plus commission), plus super.
Q2: Do I need fitness industry experience to apply? No prior fitness industry experience is required, but a passion for helping people and achieving results is essential.
Q3: Are First Aid and CPR certificates mandatory? Yes, current First Aid and CPR certificates are required for this role.
Q4: Is this a sales-focused role? Yes, the position involves proactive sales and lead generation alongside member service and retention.
Q5: What benefits come with the role? Benefits include free Goodlife membership, service recognition awards, family membership perks, and access to career growth opportunities.
Q6: What is the work environment like? The environment is fast-paced, supportive, and focused on teamwork, inclusivity, and member success.
Q7: Can I progress to other roles within FLG? Yes, there are multiple career pathways across FLG brands such as Fitness First, Jetts, and Barry’s.
Q8: Where is this role based? The position is located in Brisbane – CBD and Inner Suburbs.
