Customer Service Agent Job in Coles Group, Australia

Job Description

It takes the connection of team members in many different roles to run more than 800 supermarkets across Australia. Whether you’re in-store or delivering to a customers’ door, life in-front or behind the shelves is fast, and it’s fun. Joining Coles Supermarkets means you’ll belong in a team of diverse personalities, cultures, backgrounds and beliefs, just like the local communities we serve. Each day brings a variety of valuable first-hand experiences and with the formal training we give you, you’ll gain skills that set you up for an ongoing career at Coles Group and beyond.

If we have no specific jobs advertising in the location you are interested in working, you can submit an Expression of Interest, which contains information about you, your job preferences, and your availability. You’ll then be added to our candidate pool, where you’ll be considered for opportunities and contacted when a job you’re matched to becomes available. No more scrolling our Coles Careers website regularly to check for new jobs – we’ll let you know when you match a job near you! When you are matched to a job you’ll be invited to check out the details and confirm you interest and availability for the job – you’ll always have the choice to decline.

Improving your “matchability”

Our system matches candidates based on suitability for a specific job. To maximize your chances of being matched, we suggest when completing the EOI you consider each question carefully and include the broadest preferences based on what is relevant for you.

About you and your skills

• Working both indoors and outdoors, you’ll be trusted to work autonomously and in a group setting
• A commitment to providing great customer experiences by working with enthusiasm, energy, and pace
• A keen eye for detail and cleanliness
• A passion for working safely and abide by Coles Safe work practices
• The ability to set priorities, meet deadlines and demonstrate a solid work ethic
• To be active – you’ll be constantly on the go and may require to do some moderate to heavy lifting, reaching and pushing
• Availability to work flexible hours across our store trading days (including weekends). We have a variety of shifts available between 5am and 11pm 7 days a week

What’s in it for you

• Shift variety: We offer a variety of shift times to accommodate your schedule.
• Comprehensive training: We believe in continuous learning and will provide you comprehensive paid training in the use of chemicals, machinery, and safety equipment.
• Uniform provided: No need to worry about what to wear. We provide uniforms so you can focus on what you do best.
• Opportunities for growth and development: Discover and explore a variety of career development programs and job-specific training.
• Paid parental Leave: We understand how important your life outside work is and offer paid parental leave to support you in balancing work and family.
• Discounts and benefits: As a Coles Group team member, you’ll receive discounts across all our internal brands – Coles, Coles Liquor and Coles Online.