Customer Service Executive-Care In Probe CX

Job Description

As a Customer Service for our Government client at Probe CX, you will play a vital role in delivering high-quality customer service to the Australian public. Working in our state-of-the-art contact centre in Springfield , Queensland, you will be the friendly voice on the other end of the line, helping everyday Australians and Businesses navigate government services and address their queries and concerns.We aim to become the digitally enabled customer experience brand of choice. From workforce management and people and culture to intelligent automation and outsourced services, our focus is on creating environments for CX to thrive.

What you’ll be doing

• Respond to inbound calls from customers, providing exceptional service and problem-solving skills
• Accurately record customer information and log details of interactions in our CRM system
• Research and provide detailed information about government programs and processes
• Follow up on customer enquiries and requests in a timely manner
• Identify opportunities to improve customer satisfaction and suggest process improvements
• Maintain a positive, empathetic and professional attitude at all times

What we’re looking for

• Excellent communication and interpersonal skills, with the ability to build rapport with customers
• Strong problem-solving and critical thinking abilities to address customer queries effectively
• Proficient in using CRM systems and other customer service technologies
• Commitment to delivering outstanding service and exceeding customer expectations
• Flexible and adaptable to changing priorities and a fast-paced environment
• Knowledge of government services and programs would be highly regarded

What we offer

At Probe CX, we are committed to providing a supportive and empowering workplace culture. You will have access to ongoing training and development opportunities, competitive remuneration and benefits, and the chance to be part of a passionate and dedicated team. We also offer flexible work arrangements, including the ability to work from home on occasion, to help you maintain a healthy work-life balance.

Customer Service Executive-Care In Probe CX