Customer Support(CZ/SK) Job in Concentrix, Prague

Job Description

We help the world’s leading organizations to modernize technology, transform experiences, and solve their toughest business challenges – all from one partner. Every day, we’re busy helping 2,000 of the world’s best brands by bringing together the power of deep human insights and advanced technology. We’re creating experiences that go beyond wow and transforming businesses to grow—today, and into the future. You could say, we conquer complexity, transform operations, and modernize technology, to shape companies that are refreshingly simple to work, interact, and transact with.

What you will do in this role:

• Answer phone calls, e-mails, and messages on social media from customers
• Help customers with service-related issues
• Work shifts: morning and afternoon Weekends and bank holidays for extra payment
• Phone calls are inbound, no cold-calling
• Suitable for people without experience

Requirements

• Ready to relocate to the CZR or Slovak
• Good computer skills and good knowledge of MS Office
• Ability to quickly identify customers’ problems and needs
• Ability to set priorities and manage daily responsibilities effectively
• A client-oriented approach, patience, and strong communication skills
• Team players with the ability to work in a Customer Service environment
• Native Bulgarian and communicative level of English in both oral and written form

Offer

• 30 000 CZK Gross Salary if you are in or would like to relocate to CZ
• 1050 Euro Gross Salary if you are in or would like to relocate to SK.
• Up to 4 000 CZK Monthly Bonus gross in the CZ.
• Up to 150 Euro Monthly Bonus gross in the SK.
• 1250 CZK net as a meal voucher in CZ
• 60 Euro net as a meal voucher in SK
• Home office from the CZ or SK (NOT ANY OTHER COUNTRY)
• Daily use of foreign languages, especially English.
• Great referral bonus
• A team that is fair and human at all times, including corporate governance.
• Extensive training and opportunity to develop your career within a multinational environment
• Interactive activities: team-building, company parties, sports, etc.