Excavator operator-Sealed Air, Taiwan

Job Description

Acts as the main supporting role under Sealed Air Equipment & Engineering team to handle not only engineering works related to SEE equipment, but also serve as the ambassador to influence customers in engaging their business using SEE materials, spare parts and services. Provide quality technical service including installation, commissioning, training and maintenance works to customers to ensure equipment is always at tip top conditions.

Installation

• Attend to breakdowns or machine issues and work to resolve customer’s complete satisfaction.
• Provide maintenance of the equipment as per customer service agreement or sales contract.
• Actively promoting and “selling” service agreements and spare parts.
• Actively scout for field service opportunities not only to promote service sales, but also to increase time utilization.
• Conducting equipment audits with application specialist or sales Department. Ensuring the machines’ settings are optimal.
• Developing a strong customer relationship to expand our existing equipment and service business.
• Recommending the required spare parts stock, following up and identifying any gap.
• Strict compliance with SEE policy regarding personal and machine safety.
• Preparing and distributing service reports for all service work undertaken.
• Ensure timely reporting using SEE official reporting media.
• Maintaining and updating all records related to customer’s equipment.
• Suggest equipment improvement to the Engineering team, based on field experience.

Qualifications

• Electromechanical bachelor with min. 3 years’ experience
• Electrical/automation engineer with strong field experience on mechanical systems
• Demonstrated experience in a manufacturing or service-based industry
• Demonstrated equipment installation experience preferably with packaging machinery
• Demonstrated experience in servicing and troubleshooting automated systems
• Proven communication skills
• Able to communicate in English, both written and verbal
• Good understanding of packaging material applications and equipment
• Able to work alone at customers
• Able to travel and be flexible with working days and hours
• Comfortable with MS Word, Excel, Power Point