Maintenance Technician-Thales, New Zealand

Job Description

The Maintenance Technician is responsible for working as a member of the maintenance team under the direction of the Service Delivery Manager and Senior Maintenance Technician to provide our customers with Service Desk and 1st & 2nd Line Maintenance Support.

Responsibilities

• Active monitoring of devices and networks for alarms.
• Respond to and provide 1st line enquiry support for problems and service requests.
• Provide on-site trouble shooting and swapping out 1st line equipment or modules.
• Maintain test facility operational readiness for test programmed.
• Ensure equipment is maintained in accordance with the manufacturers’ guidelines.
• Carry out corrective maintenance and actions as required.
• Maintain tools and test equipment, and ensure equipment is in calibration.
• Maintain records and documentation of field equipment and spares.
• Ensure work is completed in accordance with relevant standards and processes.
• Utilize spares and carry out repairs to ensure that AIFS meets its contracted availability requirements.
• Effectively communicate with all levels of employees via meetings, written communications
• and one-on-one communication. Interact and work with management/employees to promote
• teamwork.
• Maintain a sound working relationship with the customer and other relevant stakeholders.
• Assist the maintenance team in proactively identifying issues and proposing solutions to the Senior Maintenance Technician and Service Delivery Manager.

Requirements

• Hold a current Electrical Service Technician (EST) Registration or higher, i.e. a registered
• Electrician
• Experience in a technical workshop or maintenance environment.
• Must be able to work a rostered shift pattern
• Must be able to support an on call roster for after hours, weekend and holiday support
• Must be willing to travel to other Thales sites on an infrequent basis (2-3 times per yr) for relief
• manning and support, or training courses
• Must hold a current Drivers License
• Experience with equipment servicing in the traffic or slot/vending machine industry is desirable
• Computer networking, including basic understanding of TCP/IP, Firewall operations and
• switch technologies
• Exposure to Server environments

What We Offer

• Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:
• Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance.
• Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period.
• Company paid holidays and Paid Time Off.
• Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program.