Remote Customer Service Foundever, USA

Job Description

As a Customer Service Insurance Representative at Foundever, your primary role will be to handle inbound calls regarding customer’s insurance policies. You’ll assist callers with inquiries about coverage, policy endorsements, certificated, binders, billing, or policy modifications. Expect to manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month. While awaiting your state license, new hires will focus solely on billing inquiries.

In your role as a customer service representative, you will help our customer’s various customers with their payment solutions. Your task will be to deliver customer service of the highest class and your day will be filled with questions about, for example, invoices and payment reminders. The work is mainly done via incoming calls by phone, but e-mail and chat may also occur. The opening hours for customer service are Monday-Friday 9.00-18.00. The position starts with a paid training where you will learn both the technical side of the work and how to offer the best customer service.

Daily tasks:

• Answer calls from customers.
• Provide customers with high-quality service.
• Administer customer-related matters.
• Strive to achieve your daily KPIs related to customer satisfaction, efficiency, and quality.

Why You Should Join Us 

• Competitive Pay: $18-$20/hour!
• Paid Training: Enjoy 100% paid professional training.
• Full-Time Hours: 40+ hours/week, with weekends as needed.
• Retirement Plans: 401 (k) with company matching.
• Health Benefits: Medical, Dental, Vision, and Wellness Benefits.
• EAP Support: Access our Employee Assistance Program for added support.
• Paid Time Off: Recharge with generous PTO.
• Employee Discounts: Great savings on various products and services!
• Referral Bonuses: Earn money for referring friends!
• Career Growth: 84% of managers promoted within.
• Bonus Opportunities: Unlock extra earnings through bonus programs!

What We’re Looking For

• Must be at least 18 years old to apply.
• Education: High School Diploma or GED equivalent is required.
• Experience: Preferred 6 months to 1 year of relevant work experience in healthcare or Insurance industry. We want you to hit the ground running!
• Availability: Must have open availability during our hours of operation – flexibility is key!
• This position requires you to be onsite. Must live within 50 miles of the Las Vegas Site: 420 E Pilot Rd, Las Vegas NV, 89119

Key Skills 

• System Navigation: Ability to navigate system tools to search for answers & information 
• Customer Interaction: Engage with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations.
• Transaction Management: Handle daily client service tasks. A self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance while completing collegiate-level coursework to prepare for the state exam.
• Performance Review: Participate in weekly assessments of quality standards, key metrics, and personal performance.
• Critical Thinking: Ability to assess situations and develop empathetic solutions. 
• Service-Oriented: A personal drive to serve others with compassion. 
• Organizational Skills: Strong organizational abilities are crucial for success in this role. 

Equal Opportunity Employment (EEO) 

Found ever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Remote Customer Service Foundever, USA