Server/Waiter Job in Compass Group, Canada

Job Description

Compass Group is one of the world’s leading providers of food services, operating in around 30 countries, with 580,000 employees worldwide and generating revenues of $42 billion for the 2024 fiscal year.
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

What’s in it for you

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. just now is our Mental Health and Well-Being initiative that was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. Visit our Stronger Together Compass website at www.strongertogethercompass.com. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together

Job Summary

• How you will make an impact:
• You will be responsible for taking food and beverage orders and efficiently delivering items to dining room guests.

As a Server, you will be:

• Carefully prepares beverages according to customer specifications, including coffee, tea, and alcoholic beverages. • Sets up buffets and food displays according to BEO requirements. • Serves guests during all meal periods. • Completes assigned side duties in a timely and efficient manner; side duties may include but are not limited to: polishing silverware, polishing glassware, organizing linen rooms, assisting with room sets as required, counting inventory of smallwares. • Delivers food to buffets or meeting rooms as required by BEOs.
• Promptly address complaints or issues, relay relevant information or complaints directly to supervisor
• Ensure that the dining room is properly set up prior to and after the service period; keep the area clean and neat while meeting established sanitation standards
• Work with staff of other departments to perform job duties during special events and functions
• Follows standard portioning of alcoholic beverages and uses SmartServe policies to prevent the over-serving of guests.
• Follows all Optimum Service Training techniques to ensure exceptional customer service during all events.
• Acts with purpose and intention – uses effective time management skills.
• Interacts with customers and resolves customer complaints politely and promptly.
• Maintains pantry par levels and follows proper procedures for restocking and reporting consumption.
• Checks all items for expiration weekly and removes items past their best before date; follows FIFO and FEFO procedures.
• Completes fridge/freezer temperature checks and other HSQA logs as assigned by supervisor.
• Replenishes non-alcoholic beverages and general supplies while maintaining cleanliness of service area.
• Must interact with co-workers to ensure compliance with company service standards, and company inventory and cash control procedures.
• Follows all uniform and jewelry policies. • Must always follow all health and safety and quality assurance company policies.
• Must complete 24/7 training within one week of start date, and annually thereafter.

About you:

• You have previous experience in the food services industry
• You must have a valid Food Handler Certificate or provincial equivalent
• Exceptional communications skills and ability to get along well with others
• Must be physically able to lift and transfer heavy, hot items, and stand/walk for majority of shift
• Attention to Detail and Organizational Skills
• Effective and timely communication with both guests and internal stakeholders to ensure event success, including providing exceptional customer service
• Always maintains a professional appearance and demeanor
• Ability to work at a fast pace • Ability to remain calm under pressure and deal with unexpected situations