Technical Engineer- Device Technologies, Australia

Job Description

A great opportunity to be the first da Vinci Technical Specialist in Indonesia and be a part of our amazing Technical Services Asia team. A chance to contribute to the start-up of our business and have the opportunity for growth and progression with Device Technologies.

Key Responsibilities

• Perform corrective service, preventative maintenance and in-house repair in a professional and customer-oriented manner;
• Promptly respond to all service and support calls designated by Technical Service coordinators and regional / national service management;
• Participate in the service management system by actively communicating calendar scheduling with Technical Service coordinators, promptly entering Technical Service Report (TSR) data and effectively managing spare parts inventory;
• Participate in equipment installations as required, working with a team of internal and external technicians, engineers and contractors or the onsite team/hospital facilities department to install and commission equipment;
• Work closely with other departments to contribute to the sales and business development process and ensure that customer needs are met;
• Maintain a safe working environment and proactively identify and deal with issues;
• Escalate identified product faults to regional management and follow up with customer on fault resolution as appropriate;
• Effectively track and account for “boot stock” spare parts inventory via regular stock takes;
• Participate in spare parts warranty returns processes in a timely manner;
• Utilize loan stock equipment to service customer requirements, track and account for equipment movements and maintain equipment in a fully serviceable state;
• Maintain the company’s responsibilities relating to Electrical Licensing, including completing any required electrical qualification to carry out the requirements of the position (where applicable).

About you

• At Device Technologies, we succeed through our commitment to four key values:
• Delivering Innovation – We encourage and reward fresh ideas and are committed to supporting our people to make change.
• Seeking Collaboration – We support each other in our combined mission to help others achieve their goals.
• Taking Ownership – We believe in equipping our people to take responsibility and accountability in their roles and trust them to get the job done.
• Practicing Good Business – Our success is built on a mix of intuition and experience and we foster an environment where all voices are heard and nobody is afraid to make mistakes.
• Our ideal candidate for this role aligns with these values.

Experience required

• A Bachelor Degree in Engineering (Mechanical, Electrical, Biomedical or equivalent)
• 2 years of experience working on medical devices and providing services to healthcare professionals
• Effective communication skills in English and Bahasa Indonesia, both verbal and written, and high level of comfort interacting with internal and external stakeholders
• Collaborative team player