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Bianca Cruz

Candidates About

Store Associate – February 2020 – March 2021
Fast Retailing Philippines, Inc. (Uniqlo) – Manila, Philippines
• Interacted with customers positively, answering questions about products and services.
• Explained membership and rewards programs and helped customers enroll. • Handled cash transactions, accurately counting cash, and giving correct change. • Processed and organized incoming shipments.
• Replenished shelves and front-end displays to maintain a clean and organized appearance.
• Worked in tandem with managers and upper-level leadership to keep correct inventories.
• Provided top-notch customer service, satisfying customers and generating repeat business.
• Assisted customers with item purchases and returns.
• Helped keep inventory rooms stocked and maintained.
• Handled customer complaints and resolved issues expediently and professionally. •
Recommended merchandise to suit customer’s budget and preferences. • Greeted customers and asked open-ended questions to assess needs. • Minimized store thefts through effective monitoring strategies and close customer observations.
• Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities.

Lifeguard – April 2019 – June 2019
Great Wolf Lodge – Wisconsin Dells, Wisconsin, United States of America
• Improved response times through simulated trainings, using life-like dolls to enhance identification and first aid skills.
• Delivered basic first-aid and respiratory support to injured swimmers/guests. • Prevented inexperienced swimmers and small children from accessing
restricted areas.
• Supported parents in keeping kids safe by educating each on hazards
and safety behaviors.
• Enforced water rules with strict mindset, immediately calling out infractions
and eliminating safety hazards.

Candidate Overview