Candidates About
I am a Certified Nursing Assistant seeking entry-level role opportunities where I can grow, learn and experience the Medical Field and to obtain a Health Care Assistant position in a reputable healthcare facility and utilize my passion for providing quality patient care. Also a Senior Quality Analyst with 11 years experience in a BPO Industry, skilled to provide Quality assurance support to downlines to ensure process alignment is in place.
Education
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2021-2022
Professional World Academy Certified Nursing Attendant
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5 months Healthcare Services NCII
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2004-2008
Xavier University Ateneo de Cagayan Bachelor of Science in Business Management
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3rd year undergrad
Work & Experience
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Virtual Employee/ Account manager Assistant/ Customer Service Virtual IntelligenceDec 2022 - Present
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– Perform Admin tasks such as distributing
emails, directing inquiries, answering emails
and phone calls.
– Assist Account Managers/ Producers with
policy changes for the insured. -
Team Leader Concentrix Corp2021 - 2022
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– Mainline support for agents, checks Team
performance, ·cascade Information and
updates to the team
– Verified employee performance, checking
each job and retraining or disciplining to
correct problems
– Ensure the Team’s Quality Assurance scores
and CSAT scores should always meet target. -
Sr. Quality Analyst Concentrix Corp.2017-2022
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– Provide quality metric analysis on compliance
scores, CSAT, FCR and other agent quality
performance measure.
– Provide RCA on program, team and agent
level identified opportunities
Provide recommended intervention activities
to address quality metric opportunities
identified.
– Monitor QA Scores of the assigned account
and provide real time coaching.