Junelle Marie R. Antonio

Candidates About

Junelle Marie R. Antonio

Blk6 Lot 34 Ph2 Athens Street Golden City

Anabu 2-F Imus Cavite, Philippines 4103

Phone No.: (046) 450-5044

Mobile No.: (63956) 168-1313

Email Add: [email protected]

 

OBJECTIVE

Obtain a position in your company where I can maximize my customer service skills, and my quality assurance, program development and training experiences. Also, to share the knowledge and experiences that I have acquired from my previous jobs.

 

EDUCATIONAL
Bachelor of Science in Tourism Management (Graduate) 2006 – 2010

Dela Salle University – Dasmarinas

DBB-B Dasmarinas, Cavite, Philippines 4115West Avenue Dasmarinas Cavite

 

EMPLOYMENT
Diavox Network Inc.

Customer Service Representative

(02) 8894-3787

2241 Chino Roces Ave., Unit 407 La Fuerza Plaza 1, Bangkal, Makati City, 1231

April 22, 2021 – Present

 

·         Outbound calls to clients to remind them about their vehicle/car’s maintenance

·         To provide accurate information about their vehicle and it’s services

·         Responsible in processing their preferred maintenance schedule online

 

Intercontinental Hotels Group

Groups and Meetings Support Specialist

(02) 857-8800

27th-29th Floors, Tower 2 RCBC Plaza, Ayala Avenue, cor. Gil Puyat Avenue Makati City 1200

July 8, 2019 – August 20, 2020

 

·         Accepts phone calls regarding hotel reservation

·         Provides accurate information about the IHG hotels

·         Processes group reservations for all IHG Brands globally

 

 

 

 

 

 

Yathal Colorful Waterworld Spa Inc.

Frontdesk and Cashier Team Leader

(02) 8101771 / (02) 8191768

5th Floor Plaza 66 Building, Newport Drive cor. Manlunas St. Newport City, Pasay City

May 8, 2017 – January 15, 2019

 

·         Assisted guests going in the spa

·         Processed the hotel reservation

·         Processed the guest’s bills upon check out

 

 

Star Cruises – Genting Philippines Holdings Ltd.

Officer – Contact Centre

(02) 836 6830

Star Cruises Centre, 100 Andrews Ave. Newport City, Pasay City

July 11, 2016 – January 27, 2017

 

·         Provided accurate information to the travelers regarding cruise schedule

·         Assisted in processing the cruise booking

·         Provided information regarding the vessel and other details

 

EXL Service Philippines Inc.

Travel Counselor

(02) 976 9000 loc. 82950

6th Floor, One E-com Center, Harbor Drive, Mall of Asia Complex, Pasay City 1308

July 13, 2015 – January 22, 2016

 

·         Provided accurate information to the travelers regarding flight schedule and rates

·         Responsible for providing the travelers their current flight schedule

·         Processed flight, hotel and car reservation for the business travelers

 

Star Cruises – Genting Philippines Holdings Ltd.

Customer Service Agent

(02) 836 6830

Star Cruises Centre, 100 Andrews Ave. Newport City, Pasay City

April 8, 2013 – December 31, 2014

 

·         Provided accurate information regarding the hotels and its products.

·         Provided the information regarding the events that will be held at the hotels.

·         Provided rates of the hotels and restaurants.

·         Transferred of calls to the specific departments.

·         Handled emails regarding inquiries.

·         Accepted calls regarding cruise inquiry and cruise reservation.

·         Telemarketing for upcoming promotions of the hotel and the cruise line.

 

 

 

 

 

Resorts World Manila

Transportation Reservation Assistant

(02) 908 8888

Newport Boulevard Newport City, Cybertourism Zone Pasay, Metro Manila

June 16, 2012 – October 26, 2012

 

·         Responsible in accepting calls regarding vehicle availability

·         Accepts reservation of vehicles for the hotel guests

·         Arrange transportation for the guests going to and from different locations in Metro Manila as well as the airport transportation

·         Provides list of the schedule of each shuttle service and private transportation of the guests

 

Marriott Hotel Manila

Spa Receptionist

(02) 988 9999

No. 10 Newport Boulevard, Newport City Complex, Pasay City, Metro Manila

December 12, 2011 – April 27, 2012

 

·         Responsible in accepting spa reservation.

·         Provides guests the information regarding the available spa treatments.

·         Assisting the guests who will use the gym and pool.

·         Accepts phone calls from the hotel guests who will reserve a spa treatment.

 

Airphil Express / PAL Express

Customer Service Agent/Airline Reservation and Ticketing Agent

(02) 855 9000

Domestic Airport, Airport Road, Pasay City

June 14, 2010 – November 25, 2011

 

·         Attended to passengers’ inquiry regarding flight schedule.

·         Processed airline reservation and tickets.

·         Processed group or bulk booking/reservation

 

SKILLS and SYSTEMS
·         Have a solid commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

·         Strong in English language skills

·         Has a strong and effective communication skills

·         Skilled in major relevant computer applications like MS Word, MS Excel, MS Powerpoint, etc.

·         Knowledgeable in using Airline, Hotel and Cruiseline Reservation System