Candidates About
Kavita Devor
Current Address: Goa
Pin Code: 403706
Contact No: 7083203799
Email: [email protected]
Career Objective
To secure a responsible career opportunity to fully utilize my training and skills while making a significant contribution to the success of the company.
Work Experience
Hong Kong & Shanghai Corporation Bank – Customer Service Executive
Answered phone calls from HSBC customers, pitching HSBC products and services.
Offered value-added products and services based on customer needs analysis, ensuring customer understanding.
Generated customer loyalty through strong knowledge of key products and services.
Achieved individual service, quality, and sales targets by proactively introducing customers to new and value-adding products.
Handled customer complaints, compliments, and satisfaction surveys.
Duration: 14 months
Indigo – Cabin Attendant
Provided excellent customer service to passengers, ensuring comfort and safety throughout flights.
Handled security and emergency situations and administered first aid to passengers.
Assisted passengers during boarding and deboarding, demonstrating safety procedures and equipment.
Duration: 12 months
Spicejet – Customer Service Executive
Managed incoming calls and customer service inquiries.
Resolved customer support issues via calls and emails.
Assisted customers with new bookings, refunds, and upgrades.
Duration: 14 months
Oppo Smartphones – Sales Consultant
Recommended and selected products for customers based on their needs.
Communicated with customers in person, over the phone, and via email.
Maintained in-depth knowledge of the company’s products and services.
Duration: 12 months
Education
BBS (Bachelor in Business Studies), Goa University, 2015, Shree Damodar College of Commerce & Economics
HSSC (Commerce), Goa Board, 2012, Holy Trinity Higher Secondary School
SSC, Goa Board, 2010, Sacred Heart of Jesus High School
Organizational Abilities
Critical thinking and public speaking
Excellent communication skills
Problem-solving and interpersonal skills
Flexibility and adaptability
Technical Skills
Customer service skills
Customer needs analysis
Microsoft Office skills
Projects and Internships
Diploma in Computer Application completed through Digicom
Completed 3 modules of ICICI Bank training
Internship at Vijaya Bank for 3 months as part of BBS/BBA (financial services) program
Hobbies and Interests
Extensive knowledge of music
Travel and photography
Enthusiast of indoor games
Declaration
I hereby declare that the above-mentioned information is correct to the best of my knowledge, and I bear the responsibility for its accuracy.