Candidates About
KISSESNEL MORALES SAN ANDRES
Blk. 43 Lot 43 Sorrento Village Burgos Rodriguez Rizal
OBJECTIVES
Customer service representative with 4+
years of experience in telephone customer
service and customer care. Handled up to
50 to 60 calls daily, with duties including
helping customers sign up and retrieving
customer data. Trustworthy, with excellent
work ethics and can work with minimal or no supervision. Organized and dependable
candidate successful at managing multiple
priorities with a positive attitude. Willingness
to take on added responsibilities to meet team goals.
EDUCATION
High School Graduate
Pines City National High School
Baguio City
March 2006
WORK EXPERIENCE
Customer Care Representative
AFNI Philippines – Quezon City
August 2022 – August 2023
VERIZON
• Handle postpaid business members. We are helping the members to understand their bill. We also help our member on changing their plans, cancelling their accounts and/or upgrading their devices.
Customer Care Representative
Optum Global Solutions – Diliman, Quezon City
October 2021 – July 2022
AARP
• Help the members and provider with regards to health insurance.
UMR
• I was transferred to UMR as an operator; we transfer the members or the provider to the right department.
• Was transferred to UMR Provider, we help the providers by providing them the information they need when it comes to the member’s health insurance.
Customer Care Representative
Quantrics – San Mateo, Rizal
July 2020 – September 2021
Bell Canada
• Handles postpaid and prepaid accounts. We change their plans, cancel their accounts and so forth.
Customer Care Representative
Stellar Philippines – Eastwood Quezon City
April 2018 – December 2019
Qantas
• We do flight reservations in a Australian Airline.
Customer Service Representative
Tech Mahindra Ltd. – Eastwood, Quezon City
June 2017 – December 2017
GLOBE Account – ICT Callthru
• Handles installation of internet connection and other installation related inquiries.
Customer Service Representative
SITEL Philippines – Baguio
September 2016 – December 2016
Macy’s Account (seasonal)
• Handles online shopping and other online shopping related inquiries
SKILLS
Documentation and reporting
New Product Information
Customer Complaint Resolution
First Call resolution
Order fulfillment
Account management
Education
-
March 2006
Pines City National High School Graduate
-
High School Graduate