Candidates About
Retail Supervisor | Store Head
LENOVER B. BORJA
Objective
Stay focused in stressful situations, Effective communications with my co-workers, provide training on Proper Display and Standards implemented by the management
Skills
Visual Merchandising Display, Treasury Fund Custodian, Stocks Delivery Receiving Process, Microsoft Office
Education
Bachelor Degree in Accountancy – 2005, University of Iloilo, Iloilo City
Work Experience
ACE Hardware Philippines, Inc. (AHPI) – 2005 – 2023
AHPI – CM Jaro Branch
Retail Supervisor | Store Head
April-June 2023
January 2016 – February 2019
AHPI – SM City Man Branch
Retail Supervisor
February 2022 – March 2023 June2010-April 2014
AHPI-CM Passi Branch
Retail Supervisor | Store Head
March 2019-January 2022
AHPI – SM City Dept Store Branch
Retail Supervisor | Store Head
September – December 2016
AHPI – SM Delgado Branch
Retail Supervisor
May 2014-August 2016
AHPI – SM City Man Branch
Sales Associate | Paint Specialist
October 2007 – May 2010
AHPI – SM Delgado Branch
Sales Clerk
October 2005 – September 2007
Jollibee Fast Food
Stock Clerk, Grill/Fry Man
Product Controller, Grill/Fry Man
April – July 2005
Febnjary-June 2004
Retail Supervisor Role
1. Ensure that the store is ready for customer,
A. Manpower is complete and balance with proper uniform and grooming.
B. Conduct daily ACE huddle activity (pep talk, sales performance, sales target).
C. Break time schedule is being followed and all aisles are manned.
D. Store is extremely clean and organized.
E. Monitor stocks withdrawal for selling shelves replenishment.
F. Conduct inventory monitoring and monitor preparations of repeat orders.
2. Check the accomplishment of all delegated tasks and assignment to store officers and resolved all
pending transactions, paper works, problems and issues.
3. Check external messages from customer/key accounts and internal communications, memos,
advisories, instructions and directives from top management and support groups.
4. Execute management directives and instructions and ensure proper and timely compliance.
5. Walk every aisle daily (WEAD)
A. Check and observe if excellent customer service process are correctly followed, provide
feedback and coaching.
B. All aisles are clean and free of obstractions, no merchandise on the floor.
C. Check negative space, dusty items, unnecessary items, defective items, item not suitable for
display, etc.
6. Closely monitor the hourly sales report and drive selling workforce to achieve the daily sales target.
Sales Associate Role
1. Ensure proper grooming and wear the prescribe uniform and be ready for customer.
2. Ensure housekeeping and display management standard of assigned department.
3. Actively participate in the ACE huddle activity.
4. Execute and cascade the instructions and directives of the store head.
5. Conduct inventory monitoring and prepare repeat orders of merchandise.
6. Replenish the display shelves of assigned department.
7. Master merchandise, know how (product knowledge) of assigned department.
8. Set up and highlight monthly promotions.
9. Properly and execute excellent customer service process.